Refunds and Cancellations

Last updated: 31 October 2026

I want you to be happy with what you buy. Here is exactly how refunds and cancellations work.

Digital products

• Because digital products can be downloaded instantly and cannot be returned, they are generally non-refundable once delivered.
• If a file is broken, missing or not what was described, email me within 7 days of purchase and I will fix it, replace it or refund you in full.
• If you were charged twice by mistake, the duplicate payment is refunded in full.

1:1 consultations

• Cancel 24 hours or more before your slot: full refund, or reschedule free of charge.
• Cancel less than 24 hours before: you can reschedule once; the payment is not refunded.
• No-show: if you do not join within 10 minutes of the start time, the session counts as used and is not refunded.
• Paid but never booked a time: book within 30 days of payment, or ask for a full refund within that period.
• If I cancel or cannot attend: you get a full refund or a new time of your choice.

To cancel or reschedule, use the link in your calendar invite, or email hello@kevinsingh.com with your order number.

How refunds are paid

Approved refunds go back to your original payment method through Razorpay, usually within 5–7 working days. Your bank may take a few more days to show it.

Contact

Refund questions: hello@kevinsingh.com. Please include your order number.